We strive to turn every incident into a learning experience, with the aim of ensuring even safer care. To make this possible, we invest in openly addressing incidents in a constructive, solution-oriented manner. We take various initiatives in this respect, such as discussing incidents during Mortality & Morbidity Meetings. These are team meetings where an unexpected event or case is examined in depth. In this way, we foster an atmosphere in which staff can speak freely about what happened, and we encourage them to reflect on what could be done differently or better.
Improvement actions taken in response to an incident are sustainably embedded in our way of working, in order to enhance patient safety.
Reporting an incident
If you were involved in an incident as a patient, or if something happened that could have gone differently, you can report it via kwaliteitsbeleid@uzleuven.be. By doing so, you help us make our care even safer.