High-quality care

Quality and safety

Learn how we make our care as safe as possible and how you can help us.

Quality indicators

We want you, as a patient, to make informed decisions about where to receive treatment, so we provide insight into the results of our healthcare services in collaboration with organisations such as the Flemish government, Flemish Association of Chief Physicians, Flemish Patient Platform, and the Zorgnet-ICURO network.

Flemish Patient Survey

We are always happy to hear your thoughts on your stay and the care you received. Your feedback will help us provide even better care in future. Every patient admitted to UZ Leuven will receive an invitation to complete a brief survey.

Person-centred care and patient participation

At UZ Leuven, we strive every day to provide compassionate, person-centred care. Actively involving our patients is crucial to achieving this. We do so both in their individual care journey and through hospital-wide initiatives. Together, we work towards better quality care and an improved quality of life.

Quality improvement - projects and actions

At UZ Leuven, we continuously launch projects and initiatives to improve the quality of our care and services. We are pleased to present some of our recent improvement projects.

Patient rights

Your rights are set out in the 2002 Patients' Rights Act.

Privacy and your patient record

Who uses your patient record? What GDPR rights do you have? How do you determine who has access to your record? Do you yourself have access to it? What about privacy and the processing of your personal and medical data? How are camera images used and stored?

Learning from incidents

One of the cornerstones of UZ Leuven’s quality policy is to learn from incidents, enabling us to implement improvement actions to prevent similar occurrences in the future.

FlaQuM

Since 2022, UZ Leuven has been using the Flanders Quality Model, known as FlaQuM, an evidence-based quality model increasingly adopted by Flemish hospitals. Through 15 dimensions, the model defines what high-quality care means not only for patients and their families, but also for staff members.

Audit by the Flemish Care Inspectorate

The Care Inspectorate is an agency of the Flemish government that monitors welfare and healthcare facilities in Flanders. At the heart of its work is the quality of care provided to patients. Inspectors from the Care Inspectorate conduct unannounced audits to verify whether legal standards are being met.

Whistleblower policy

Through this policy, you can report actual or potential breaches that have occurred or are very likely to occur within UZ Leuven, and which you have become aware of in a work-related context. These breaches primarily concern actions that harm or threaten the public interest.

Quality labels

As the largest university hospital in Belgium, UZ Leuven aims to push boundaries by combining specialised care and innovative treatments with genuine attention and respect for every patient. We benchmark our approach against (inter)national standards.