Person-centred and compassionate care
At UZ Leuven, we aim to push boundaries by combining specialised care and innovative treatments with human attention and respect for every patient. We achieve this by living up to our core values daily: collaborating with each other and with our patients, being passionate about our mission and work, and showing warm hospitality and respect for all patients and colleagues.
To deliver compassionate and person-centred care, we focus on four key pillars, which guide every UZ Leuven employee in putting this vision into practice every day:
- We actively listen to our patients and their loved ones, inviting them to engage in meaningful conversations.
- We view the patient as a whole person, paying attention to their broader context and respecting diversity.
- Our interactions with patients, loved ones, and colleagues are characterised by dignity, kindness, and empathy.
- We form a partnership with every patient, making decisions together and striving for self-management and autonomy (to the extent the patient desires).
Patient participation
Engaging patients at various levels is essential to realise this vision and achieve patient empowerment.
We strive to give patients an active role and voice, both in their own care journey and in broader hospital initiatives. Patients are involved as equal partners, working together with healthcare providers as a team to improve the quality of care and life at UZ Leuven.
For the hospital, this patient participation represents a positive evolution that we embrace together with all our patients through various concrete projects and initiatives.
What could be improved? Tell us!
Do you have suggestions for improving the quality of care and services? Would you like to share your experience during your stay? Would you like to learn more about the initiatives aimed at enhancing patient participation at UZ Leuven? Or would you like to contribute in some way?
Let us know! You can contact the quality department at kwaliteitsbeleid@uzleuven.be.