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Hospitalisatie 27

This department mainly accommodates patients after surgery falling under the disciplines of ear, nose and throat disease, head and neck surgery (ENT-HNS), oral and maxillofacial surgery (OMS) as well as plastic, reconstructive and aesthetic surgery.
On this page

Welcome to our ward

You or your loved one has been admitted to Hospitalisatie 27, where mainly patients stay after a procedure falling under one of these disciplines:

To make your stay as smooth and pleasant as possible, you will find all the necessary information on this page. We hope this info is a good guide for you and your loved ones during your admission to our ward.

We wish you a speedy recovery and a pleasant stay in our hospital.

Immediately after surgery: stay in the post-anaesthesia care unit (PAZA)

After surgery, patients first stay in the recovery room (post-anaesthesia care unit or PAZA) before coming to the ward.

Visits are possible there only in exceptional situations and after consulting the nurse in charge. However, you can call day and night for information about your relative or loved one. (+32 16 34 30 01).

See all information on the PAZA here

Address

UZ Leuven gasthuisberg campus
Hospitalisatie 27
Herestraat 49
3000 Leuven
Directions and services

Location and accessibility

View the full map

Parking

  • The designated car park for this department is parking Oost.
Parking rates

Visiting hours

  • Visits are possible every day at set times

    • Weekdays: from 16:00 to 20:00 
    • Weekends: from 14:00 to 20:00

  • Please limit your visits to a maximum of 2 hours. 

  • A maximum of 3 visitors at the same time.

  • In a double room, both patients can receive visitors at the same time.

  • Respect the house rules.

Points of attention for visiting patients prone to infections

  • A large proportion of our patients are very susceptible to infections. Therefore, please respect the following guidelines.

  • Do not visit if you have a cold or illness yourself.

  • Do not bring flowers or plants.

  • Children under 12 are not allowed to visit.

  • Follow the necessary measures if you want to enter an isolation room. Ask for more information from one of the caregivers.

Contact

Urgent help needed?

In case of urgent medical problems:

  • contact your GP
  • call +32 16 33 22 11 (general reception) and ask to be connected with the doctor on duty in the medical ward treating you.

Preparing for your stay

What to bring upon your admission

Always bring your eID and contact details of your next of kin and your GP. Read what else you should bring for a smooth admission, what to bring for your child and what to do in case of an occupational accident.

Whom to inform of your admission

Remember to inform your health insurance provider, hospitalisation insurance provider and your GP as soon as your admission is planned and arranged.

Medication

Make a list of all the medicines you take. If possible, bring them to the hospital in their original packaging. It is important for your doctor to be aware of the medicines you are already taking in order to avoid dangerous reactions. During your admission, all necessary medication will be provided for you.

Help prevent theft

It is better to leave large sums of money, jewellery or other valuables at home. Do not leave your personal belongings such as your smartphone or wallet unattended in your room. Store them in the locker. If you leave the room for procedures or examinations, you can give the key to the locker to a nurse for safekeeping.

Single room

On this ward, you can request a single room. The admissions department will take this into account according to availability. Single rooms are used at most for patients requiring isolation and critically ill patients. Please check in advance with your insurer whether the extra cost of a single room is included in your insurance policy.

During your stay

Identification wristband

Wear your identification wristband throughout your hospital stay. If it should come off for any reason, ask your nurse for a new wristband. Check that all the information on the wristband is correct.

Meals

Meals are served in your room. You can pick your meal yourself via the interactive screen at your bedside. Dietary requirements are taken into account. A dietician can advise you on your diet during and after your stay.

Refrigerator on the ward

There is no individual fridge in the rooms. However, the ward does have a central fridge. In it, you may store self-prepared food you bring from home for up to 48 hours. Provide small, separately wrapped portions. Ask the logistics officer to put a label with your name on the food. You are responsible for storing this food properly.

Leaving the ward

If you want to leave the ward, always signal the nurse or logistics officer. They can inform you if there is anything else scheduled that requires your presence. If you (or your companion) have a mobile phone or smartphone, please bring it with you so you can be reached.

Smoking ban

There is a general smoking ban in UZ Leuven. Smoking is only allowed in the smoking area outside the hospital: next to the main entrance and next to the "vrouw, kind en erfelijkheid" building.

Alcohol and drugs

The use of alcohol and drugs is not allowed under any circumstances.

Staying overnight near the hospital

For anyone wishing to stay near the hospital, UZ Leuven and The Lodge-group offer rooms at a preferential rate.

Facilities

Television

Via the interactive screen at your bedside, you have free access to television channels and some streaming services.

Radio

You can listen to the radio via the interactive screen at your bedside.

Headphones

Be considerate of your fellow patient's peace and quiet: do not turn the television or radio up too loud or use headphones (with wire). You can bring these yourself or buy them on the ward for two euros.

Internet

You can use the wireless network free of charge. To do so, connect to the "UZ Leuven-gast" wifi network. You do not need a user name or password. You can also access the internet via the interactive screen at your bedside.

Telephone

You may use your smartphone on the ward. You can also use the interactive screen at your bedside to make phone calls. Your phone calls will be charged automatically. The applicable rate is displayed at each registration desk in the reception hall. You will later see the charged amount on your hospital bill.

Literature, games and multimedia

You can borrow free books, comics, DVDs and games from the library. You can also buy newspapers and magazines during the daily newspaper round.

Hairdresser

There is a hair salon in the hospital. Ask for an appointment via the nurse a few days in advance. The hairdresser can also visit your room. Hairdressing fees are charged via the hospital bill.

Pedicure

You can request foot care by a pedicurist through your nurse. The cost will be charged via your hospital bill.

Mail

You can receive mail and parcels at the ward. Make sure your full first name and surname are listed at the top of the ward address. Mail to be sent may be given to the nurse with postage paid or you may post it yourself in the mailbox at the hospital entrance.

Need a break from the room? Our volunteers are there for you

Patients staying at Gasthuisberg campus can call on a volunteer to accompany them out of the room for a while. This is how we contribute to the wellbeing of our hospitalised patients.

After your admission

Going home after your admission

Your treating doctor will determine when you are ready for discharge from hospital. Before your discharge, discuss with your healthcare providers how to best prepare for the discharge date.

Payment following your admission

You will not need to pay for your admission during your stay in the hospital. There is also no need to pay immediately after your admission: we will send your invoice directly to your health insurance provider and your hospital insurance provider first. You will then receive an invoice for your personal share.

Wheelchairs

There are several wheelchairs on the ward to take patients to an examination. Would you like to use a wheelchair when going home? Then ask whoever comes to collect you to bring a wheelchair from the reception hall.

Give your feedback for even better care

  • Every patient admitted to UZ Leuven can fill in the "Vlaamse Patiëntenpeiling" (Flemish Patient Survey). This can be done via the Octopuz screen at the bedside ('Surveys' button) or via mynexuzhealth (you will receive an invitation via mail and/or in the app after admission). By sharing your experiences at the hospital with us via this survey, you help to improve care and services for all patients.

Team

Doctors

Head of the ear, nose and throat disease, head and neck surgery (ENT-HNS) department

Jorissen Mark,  prof. dr.
Otorhinolaryngologist, head and neck surgeon

Head of the oral and maxillofacial surgery (OMS) department

Coropciuc Ruxandra-Gabriela,  dr.
Oral and maxillofacial surgeon

Head of the plastic, reconstructive and aesthetic surgery department

Vranckx Jan,  prof. dr.
Plastic surgeon

Care team

Backaert Leen
Head nurse
Demandt Inge
Nursing specialist
Christiaens Lynn
Nursing consultant
Goeleven Ann,  prof.
Speech therapist-audiologist
Vanhalewyck Eveline
Dietitian
Verstappen Frederik
Dietitian
Antonis Yasmine
Liaison psychologist
Neyens Leen
Liaison psychologist
Arron Nathalie
Social worker

Extra support - The social worker

Are you worried about your illness, family, work or financial situation? Both you and your family members are welcome to have a confidential conversation with the social worker.

The social worker will work together with you to find solutions, give advice on social services to which you are entitled and will help you with questions about insurance and certificates. If needed, the social worker will refer you to external services.

Ask the nurse or call in person on +32 16 34 86 20.

In need of conversation or a listening ear? Ask for the pastor.

Illness and hospitalisation are often thought-provoking. Do you need a quiet, confidential conversation?

There is a pastor working in the ward who - regardless of your philosophy of life - can lend a listening ear if you are having a difficult time or have life questions.

Ask for a pastor via the nurse.

Last edit: 29 July 2024